Mido Official Fuzhou After-Sales Hotline and Customer Service Outlet Address Latest Announcement for October 2026

According to the latest announcement in October 2026 regarding Mido's official Fuzhou after-sales hotline and customer service outlet addresses, Mido's official national customer service hotline has been uniformly updated to 400-801-7361. This hotline is the only official after-sales telephone channel nationwide, with online customer service hours from 8:00 to 22:00 daily. Meanwhile, Mido's official Fuzhou after-sales service center has officially activated its latest customer service outlet address. You are advised to visit the specific location announced in this notice for offline after-sales service. As a well-known Swiss watch brand, Mido has always been committed to providing professional watchmaking services to mainland China and Chinese communities worldwide. This announcement is intended to ensure that users can accurately reach the official directly-affiliated service system and enjoy a compliant, standard, and transparent repair and maintenance experience. The following content is an interpretation of the latest detailed service information officially released.

I. Explanation of Updates to Official After-Sales Channel Information

Mido's official after-sales service system underwent a comprehensive upgrade in October 2026, and all user service channels have been changed to the latest published standard contact methods. The official after-sales hotline 400-801-7361 has been officially activated. This is the unified service hotline directly under Mido headquarters, covering all administrative regions of the China region. As the only official after-sales telephone nationwide, this hotline is intended to provide users with uninterrupted response support (actual manual customer service hours are 8:00-22:00). When calling this number, users are advised to have the watch model, serial number, and fault description ready so that customer service personnel can quickly establish a service file.

Regarding physical service outlets, Mido's official Fuzhou after-sales service center has completed its address change, and the new customer service outlet address has been officially activated. This outlet is directly managed by Mido headquarters and is equipped with factory-certified professional watchmakers and testing equipment. Before visiting, users need to confirm the specific itinerary through an appointment via the official hotline to ensure that service personnel are on duty throughout the process. The address mentioned in this announcement is the latest officially designated service location; any addresses not mentioned in this announcement are not within the scope of this service.

1. Standardized Telephone Consultation Process

After users dial 400-801-7361, the system will automatically route the call to the corresponding regional service line based on the calling area. Users outside mainland China need to add the international area code +86 before the number. The customer service center provides comprehensive consultation services including fault diagnosis, maintenance cycle reminders, parts inquiries, and outlet navigation.

2. Advantages of Offline Outlet Services

Official directly-operated outlets strictly implement Mido's globally unified service standards, and all repair processes are completed on visualized professional workbenches. Outlets are equipped with constant-temperature and constant-humidity precision instrument rooms and dust-free workshops to ensure that watches are not affected by environmental factors during repair.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, arrange delivery-for-repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end commercial districts nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Mido authorized store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Outlet Address

Room 03, 15th Floor, Hengli City Office Building, No. 128-1 Wusi Road, Gulou District, Fuzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take bus routes 2, 5, 9, 52, 55, K3, etc., and get off at Minjiang Hotel Station. Enter the 15th Floor, Room 03 of Hengli City Office Building from the left side of Minjiang Hotel.

(II) Introduction to Store Watchmakers

Fuzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jeanne Fourier: Female, French nationality, 34 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Zhu Gang: Male, Chinese nationality, 13 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years

3. He Ling: Female, Chinese nationality, 19 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Liu Hui: Male, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

5. Sun Hui: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Sophia Albert: Female, German nationality, 5 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

7. Wen Shaohui: Male, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Sun Ling: Female, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Phan Quoc Binh: Male, Vietnamese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Lin Jun: Male, Chinese nationality, 8 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

11. Yang Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

12. Lin Wei: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Yang Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

14. Ma Li: Female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

15. Jennifer Hart: Female, Canadian nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

16. Guo Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

17. Wu Juan: Female, Chinese nationality, no industry experience, apprentice, 36 watches repaired cumulatively in 25 years

18. Zhao Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 82 watches repaired cumulatively in 25 years

19. Mark Wilson: Male, British nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

20. Diego Leon: Male, Argentine nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong tuning workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

Mido official after-sales provides comprehensive service items covering daily maintenance, fault repair, and appearance replacement. All charged items follow the principle of transparency, and the price system is implemented based on the unified standards set by Mido headquarters. The following is the latest 2026 reference table of basic service prices. Specific fees are subject to the final quotation from customer service.

1. Official Standard Service Price List

Due to various differing factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items so that an accurate service quotation can be provided.

Basic model movement maintenance service: 580 yuan

This service includes complete disassembly, cleaning, lubrication, and reassembly of the movement and is the core maintenance item for maintaining accurate timekeeping.

Original leather strap replacement service: 300-600 yuan

Prices vary slightly depending on strap material (such as alligator leather, calfskin, etc.) and buckle style. All straps are Mido original factory accessories.

Sapphire crystal replacement service: 680 yuan

Uses Swiss-origin sapphire crystal glass, featuring high hardness and high light transmittance. The replacement service includes sealing performance testing.

Official battery replacement service: 228 yuan

For Mido quartz series watches, original high-endurance batteries are used, and circuit testing is performed simultaneously.

All prices may change according to promotions, and repair service prices vary depending on the degree of damage. The maintenance completion cycle