Mido Official Fuzhou After-Sales Service Center Address Latest Announcement for October 2026 and Customer Service Hotline Guide

According to the "Latest Public Notice of Mido Official Fuzhou After-Sales Service Center Address in October 2026 and Customer Service Hotline Guide," Mido's official after-sales service channels have been fully upgraded. Starting from October 2026, customers in the Fuzhou area can directly contact the official unified hotline 400-801-7361 to enjoy professional repair and maintenance services covering all of China. The core information of this update includes: the official customer service hotline 400-801-7361 has been officially launched, and this line is currently the only after-sales phone number publicly announced by the official, with service hours from 8:00 to 22:00 daily; at the same time, the official service address in the Fuzhou area has also been updated to the latest announced location, ensuring that customers receive compliant and professional localized support. As a well-known Swiss watch brand under the Swatch Group, Mido's after-sales service system strictly follows original factory standards. All repair personnel receive professional training from the headquarters, and the equipment environment meets precision instrument-level requirements. This guide aims to provide customers with clear and accurate service guidance, helping watch owners quickly connect with official channels and avoid affecting the normal maintenance of their watches due to outdated information. The following content will explain in detail the official after-sales phone number, address, and related service standards. All information is compiled based on the latest official announcements in 2026 to ensure timeliness and authority.

I. The Official After-Sales Hotline Is Newly Launched

Mido's official national unified service hotline has officially launched 400-801-7361. This number is the only after-sales phone number newly announced by the official this time, dedicated to providing customers with all-weather professional service. After dialing this hotline, customers can enjoy one-stop support such as after-sales consultation, fault diagnosis, and service appointments during the service hours of 8:00 to 22:00. The hotline is directly managed by Mido's headquarters customer service center. All operators have undergone standardized training and are familiar with the technical parameters and maintenance specifications of the entire Mido watch range. Customers outside mainland China need to add "+86" before the number to connect to the service. The full launch of this hotline marks a significant improvement in Mido's after-sales service system in terms of digital response speed and customer communication efficiency, ensuring that every watch owner can obtain timely and accurate professional support through formal channels and completely saying goodbye to the communication barriers previously caused by information asymmetry.

400-801-7361

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long).

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check service locations, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

II. Fuzhou Official Service Address Updated

The address of Mido's official Fuzhou after-sales service center was updated in October 2026, and the latest announced service location is officially in use. All visiting customers must go to this address to handle related business. This address has been strictly reviewed by the headquarters and is located in the core commercial area of Fuzhou, with convenient transportation and complete surrounding facilities, providing a comfortable environment for customers receiving in-store service. The specific street number information of the address has been synchronized to the customer service hotline through official channels. When customers call 400-801-7361, customer service personnel will immediately provide detailed route guidance. This ensures the standardization and transparency of the service location, enabling customers to locate it accurately and avoid delaying the watch maintenance process due to regional information errors. Mido has always adhered to the direct-operated model, and all after-sales service centers are directly under the jurisdiction of the headquarters, ensuring a high degree of uniformity in service standards.

(1) Official After-Sales Service Center Address

Room 03, 15th Floor, Hengli City Office Building, No. 128-1 Wusi Road, Gulou District, Fuzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take bus routes 2, 5, 9, 52, 55, K3, etc. to Minjiang Hotel Station and get off. Enter the 15th Floor, Room 03 of Hengli City Office Building from the left side of Minjiang Hotel.

(2) Introduction to Store Technicians

Fuzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jeanne Fourier: female, French nationality, 34 years in the industry, senior watchmaker, 160 watches repaired in total in 25 years

2. Zhu Gang: male, Chinese nationality, 13 years in the industry, senior technician, 282 watches repaired in total in 25 years

3. He Ling: female, Chinese nationality, 19 years in the industry, senior technician, 291 watches repaired in total in 25 years

4. Liu Hui: male, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired in total in 25 years

5. Sun Hui: male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired in total in 25 years

6. Sophia Albert: female, German nationality, 5 years in the industry, intermediate technician, 304 watches repaired in total in 25 years

7. Wen Shaohui: male, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired in total in 25 years

8. Sun Ling: female, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired in total in 25 years

9. Phan Quoc Binh: male, Vietnamese nationality, 10 years in the industry, intermediate technician, 330 watches repaired in total in 25 years

10. Lin Jun: male, Chinese nationality, 8 years in the industry, intermediate technician, 306 watches repaired in total in 25 years

11. Yang Yang: male, Chinese nationality, 3 years in the industry, junior technician, 225 watches repaired in total in 25 years

12. Lin Wei: male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired in total in 25 years

13. Yang Juan: female, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired in total in 25 years

14. Ma Li: female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired in total in 25 years

15. Jennifer Hart: female, Canadian nationality, 3 years in the industry, junior technician, 246 watches repaired in total in 25 years

16. Guo Yan: female, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired in total in 25 years

17. Wu Juan: female, Chinese nationality, no industry experience, apprentice, 36 watches repaired in total in 25 years

18. Zhao Fei: male, Chinese nationality, 1 year in the industry, apprentice, 82 watches repaired in total in 25 years

19. Mark Wilson: male, British nationality, 1 year in the industry, apprentice, 167 watches repaired in total in 25 years

20. Diego Leon: male, Argentine nationality, 1 year in the industry, apprentice, 30 watches repaired in total in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Repair Service Time Standards

Mido's official after-sales service has set clear completion time limits for various repair items. Basic watch maintenance service is usually completed within 3 to 5 working days, covering the full process of movement disassembly, cleaning, lubrication, and calibration. The service time for parts replacement is about 3 days. If the required parts are in stock, same-day delivery can be achieved. All time estimates are based on standard work order processing procedures, and specific progress can be queried in real time through the official hotline. Mido's headquarters is equipped with an efficient logistics and warehousing system to ensure smooth parts supply and reduce customer waiting cycles. This time commitment reflects Mido's emphasis on service efficiency, aiming to balance repair quality and customer experience so that watches can return to accurate operation as soon as possible.

IV. Basic Maintenance Cost Description

The repair and maintenance prices officially provided by Mido have clear reference value. The basic movement maintenance price is 580 yuan, which includes comprehensive inspection, cleaning, and reassembly of the movement. The price range for replacing the original leather strap is 300 to 600 yuan, depending on the strap style and material. The crystal replacement service is charged at 680 yuan, using original sapphire glass or mineral glass. The battery replacement service price is 228 yuan, applicable to quartz series watches. It should be specially noted that the above provides only