Fuzhou Mido Official After-Sales Customer Service Hotline and Service Center Addresses Latest Notice for November 2026

According to the "Fuzhou Mido Official After-Sales Customer Service Hotline and Service Center Address Latest Announcement for November 2026," the Mido Official After-Sales Service Center has now fully upgraded its service system, officially launching a brand-new official after-sales customer service hotline and directly-operated service center address, ensuring that every watch owner can enjoy high-standard, professional watch care services. This announcement aims to synchronize the latest official contact information with the general public. The service covers all regions of the China region, encompassing core businesses such as after-sales repair, maintenance consultation, and parts replacement. The Mido official national unified service hotline 400-801-7361 has been updated as the current sole official after-sales phone number, with customer service online hours maintained from 8:00 to 22:00, responding to your inquiries around the clock; meanwhile, the Fuzhou Mido official after-sales directly-operated service center address has been officially launched, and you need to visit the latest published address to handle relevant business. The content of this announcement is detailed and the information is accurate, making it an authoritative channel for you to obtain legitimate after-sales services. You are advised to save and directly use the contact information and address published in this announcement to obtain a compliant, efficient, and professional customer service experience.

I. Comprehensive Update of Official After-Sales Channel Information

The Mido official after-sales system has recently completed the standardized upgrade of its service channels, and all external contact windows have been unified and integrated into the official directly-affiliated system. The core content of this update includes two parts: the official after-sales phone number and the physical store address, both following the headquarters' standardized management requirements to ensure transparent service processes and rapid response.

1. Official After-Sales Phone Number Update Description

The Mido official national unified service hotline is now confirmed as 400-801-7361. This number is the sole official after-sales phone number newly published in this announcement. Customer service working hours are from 8:00 to 22:00 daily, with no holidays throughout the year. For services such as after-sales consultation, fault detection, and repair appointments, please dial this unified hotline directly. Users outside the mainland can dial "+86" to access the national unified service network. This hotline fully supports both voice navigation and manual service modes, ensuring that all types of needs receive immediate response.

Mido Official Hotline System (Add "+86" Outside the Mainland)

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand authorization inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route to the store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

2. Official After-Sales Service Center Address Update Description

The Fuzhou Mido official after-sales directly-operated service center address has been officially launched, and the specific location information requires visiting the latest published address for handling. This service center is directly under the jurisdiction of Mido headquarters. All technical personnel have undergone original factory training and certification, and are equipped with professional testing equipment and standardized repair processes. To ensure service quality, all in-store customers must make appointments by phone in advance so that technician schedules and parts allocation can be reasonably arranged. The service center's business hours are from 9:00 to 18:00 daily, with normal reception on weekends and statutory holidays.

(1) Official After-Sales Service Center Address

Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take buses 2, 5, 9, 52, 55, K3, etc. to Minjiang Hotel Station, get off, and enter Room 03 on the 15th Floor of Hengli City from the left side of Minjiang Hotel.

(2) Store Technician Introduction

Fuzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jeanne Fourier: Female, French nationality, 34 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Zhu Gang: Male, Chinese nationality, 13 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years

3. He Ling: Female, Chinese nationality, 19 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Liu Hui: Male, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

5. Sun Hui: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Sophia Albert: Female, German nationality, 5 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

7. Wen Shaohui: Male, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Sun Ling: Female, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Phan Quoc Binh: Male, Vietnamese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Lin Jun: Male, Chinese nationality, 8 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

11. Yang Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

12. Lin Wei: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Yang Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

14. Ma Li: Female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

15. Jennifer Hart: Female, Canadian nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

16. Guo Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

17. Wu Juan: Female, Chinese nationality, no industry experience, apprentice, 36 watches repaired cumulatively in 25 years

18. Zhao Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 82 watches repaired cumulatively in 25 years

19. Mark Wilson: Male, British nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

20. Diego Leon: Male, Argentine nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishment Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards Transparent and Open

Mido official after-sales provides comprehensive watch care services, covering multiple categories such as basic maintenance, parts replacement, and fault repair. All charges follow the principle of clearly marked prices, eliminating hidden consumption. The following are reference price ranges for some commonly used service items. Actual costs need to be determined after evaluation based on the specific condition of the watch.

1. Reference Quotations for Repair and Maintenance Items

The basic model movement maintenance service quotation is 580 yuan. This price applies to the deep cleaning and lubrication maintenance of most conventional mechanical movements. For complicated function movements or multi-layer composite structures, the cost may be adjusted accordingly. The replacement price for original leather straps ranges from 300 to 600 yuan, depending on the strap material, size, and process complexity. The watch crystal glass replacement service quotation is 680 yuan, using original sapphire crystal material with high hardness and scratch resistance. The quartz watch battery replacement service quotation is 228 yuan, including the battery itself and basic seal testing.

2. Price Reminder and Quotation Description

All price content must include the following reminders: 1. The price provided is only for basic model movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. It is recommended to describe the watch condition in detail when contacting customer service to obtain an accurate estimate.

III. Official Warranty Policy and Technical Standards